*Our Shipping terms
At Melbourne Lash Supplies we thrive to have your orders picked, packed & shipped to you as quick as we possibly can!
- Orders placed before 3:00 pm (VIC) Monday to Friday are guaranteed to be dispatched to Australia Post the same business day.
- Orders placed after 3:00 pm (VIC) will be shipped the following business day
- Orders are only shipped during business days Monday to Friday only.
- Same day shipping means your order will be picked, packed then handed over to Australia post the same day.
- Your location and the shipping option you have selected will determine the arrival time of your order and the speed of its arrival.
Express is 1-3 Business days
Standard is 3-7 Business days
*Payment/s made via Paypal Echeck will only be shipped once payment has cleared.
Once your order has been received by Australia Post, Melbourne lash supplies is no longer in control of your order meaning Australian Post has taken full control and responsible of your parcel.
If Order becomes lost in transit
Do not hesitate to contact us and will do our very best to locate it as fast as we possible can. Contact Australia post to lodge a missing item case or contact us so we can contact Australia post to act on you behalf
Theft prevention all orders shipped out from Melbourne lash supplies are signature on delivery meaning if you are not home it will be taken to your local post office (DUE TO COVID AUSPOST CAN NOW SAFE DROP PARCELS PLEASE MONITOR YOUR PARCELS TRACKING)
If you have requested for your order for safe drop then it will be left at your front door at your own risk at no responsibility to Melbourne Lash Supplies.
Please be sure to track your order to know when to expect its arrival
Every order we ship has its own tracking number
All tracking information detail for your order are sent to your email once order is packed and awaiting dispatch
*Shipping is non refundable on return orders due to change of mind.