Shipping terms

*Our Shipping terms

*Possible delays with Australia Post due to Covid-19.

At Melbourne Lash Supplies we thrive to have your orders picked, packed & shipped to you as quick as we possibly can! 

- Orders placed before 3:00 pm AEST Monday to Friday are guaranteed to be dispatched to Australia Post the same business day.

- Orders placed after 3:00 pm AEST will be shipped the following business day

- Larger items will only ship with standard postage this includes the free shipping option (Liquids) 

- Orders are only shipped business days being Monday to Friday only.

- Same day shipping means your order will be picked, packed then handed over to Australia post the same day. 

- Your location and the shipping option you have selected will determine the arrival time of your order and the speed of its arrival.

Express is 1-3 Business days 

Standard is 3-7 Business days 

*Payment/s made via Paypal Echeck will only be shipped once payment has cleared.

Once your order has been received by Australia Post, Melbourne lash supplies is no longer in control of your order meaning Australian Post has taken full control and responsible of your parcel. 

If Order becomes lost in transit

Do not hesitate to contact us and will do our very best to locate it as fast as we possible can. Contact Australia post to lodge a missing item case or contact us so we can contact Australia post to act on you behalf

Theft prevention all orders shipped out from Melbourne lash supplies are signature on delivery  meaning if you are not home it will be taken to your local post office 

If you have requested for your order for safe drop then it will be left at your front door at your own risk at no responsibility to Melbourne Lash Supplies.

Please be sure to track your order to know when to expect its arrival

Every order we ship has its own tracking number 

All tracking information detail for your order are sent to your email once order is packed and awaiting dispatch